Privacy Policy

Ethbet Casino is committed to protecting your privacy and ensuring that your personal information is handled with care, integrity, and transparency. This Privacy Policy explains what information we collect, why we collect it, how it is used, and the measures we take to safeguard your data while you access our website and gaming services.

Information We Collect

To operate our platform efficiently and comply with applicable legal requirements, Ethbet Casino may collect the following categories of information:

Personal Information

When you register an account, we may collect your full name, email address, telephone number, residential address, date of birth, and other details required to create and maintain your account.

Verification Documents

To verify your identity and comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, we may request documents such as a passport, driver's licence, proof of address, or payment verification records.

Account and Transaction Data

We maintain records of your deposits, withdrawals, payment methods, betting history, bonus activity, account balance, and other transactions carried out through your player account.

Technical Information

Our systems automatically collect technical information including your IP address, browser type, operating system, device identifiers, cookie data, and website usage statistics to improve security and platform performance.

Customer Support Records

Communications with our customer support team through email, live chat, or other contact methods may be recorded and retained to assist with enquiries and service improvements.

How We Use Your Information

Ethbet Casino processes personal information for legitimate operational purposes, including:

creating and managing player accounts;
processing deposits, withdrawals, and gaming transactions;
confirming identity and player eligibility;
preventing fraud, money laundering, and other unlawful activities;
complying with licensing, regulatory, and responsible gambling requirements;
providing customer support and resolving disputes;
improving website functionality and user experience;

sending promotional communications where you have provided your consent.

Marketing Communications

If you have agreed to receive marketing materials, Ethbet Casino may send information about bonuses, promotions, tournaments, new games, and exclusive offers.

You may opt out of marketing communications at any time by updating your account preferences, selecting the unsubscribe option included in our emails, or contacting customer support. Essential notifications concerning account security, transactions, or legal matters will continue to be sent when necessary.

Ethbet Casino does not sell or rent your personal information to third parties.

However, your information may be shared where necessary with:

payment processing providers;
identity verification and compliance partners;
fraud detection and cybersecurity providers;
technology, hosting, and customer support service providers;
affiliated companies within our business group;
regulatory authorities, courts, or law enforcement agencies where disclosure is required by law.

All third parties receiving personal information are required to maintain appropriate confidentiality and security standards.

Data Security

Ethbet Casino implements administrative, organisational, and technical safeguards designed to protect personal information from unauthorised access, alteration, disclosure, misuse, or accidental loss.

While we continuously improve our security measures, no online platform can guarantee absolute protection. Players are encouraged to keep their login credentials secure and notify us immediately of any suspected unauthorised account activity.

Data Retention

Personal information is retained only for as long as necessary to provide our services and comply with applicable legal, regulatory, accounting, and anti-money laundering obligations.

Certain records may continue to be stored after account closure where required by law or to resolve disputes, investigate fraud, or satisfy licensing requirements.

Cookies

Ethbet Casino uses cookies and similar technologies to enhance website performance and improve the overall user experience.

Cookies help us:

remember your account preferences;
maintain secure login sessions;
analyse website traffic;
optimise platform functionality;
personalise content and promotional offers where permitted.

You may disable or manage cookies through your browser settings. Please note that some website features may not function correctly if cookies are restricted.

Your Privacy Rights

Depending on the legislation applicable in your jurisdiction, you may have the right to:

access the personal information we hold about you;
request correction of inaccurate or incomplete data;
request deletion of personal information where legally permitted;
object to or restrict certain processing activities;
withdraw consent for marketing communications;
request a portable copy of your personal information where applicable.

Identity verification may be required before processing any privacy-related request.

Contact Information

If you have questions regarding this Privacy Policy or the processing of your personal information, please contact the Ethbet Casino Customer Support team.

Where applicable under relevant privacy legislation, you may also submit a complaint to the appropriate data protection authority if you believe your personal information has been processed in violation of your legal rights.